Survive the Function 4
Many of you by now have seen first hand how a function 4 can take your hours right out of your office, right before your eyes. Most of the time, there is nothing you can do, I feel management knows how many hours they want to take out of the office before they even go into the office. They just seem to make the adjustments to the function 4 accordingly.
However there are a few things you can do to help yourself and your office. First you have to know that the months of May and October are the months they use to pull historical data from the office, so you want to make sure that your clocked on the right function to show where all your hours are going. If your on the window, you have to hit the non-revenue keys when appropriate, so you can track all the work you do getting packages,certs and such for your customers. For example if a customer buys 3 books of stamps, ring them up separately, instead of x3. A few minutes for each customer over the course of the day may make a difference. Just stay gainfully employed, stay busy.Don't sandbag but don't be a speed demon either. A honest days work for a honest days pay. Hopefully you can come out unscathed.
